8 Stages of Mapping Your Customer Journey | iQmetrix > Stacy Hamer

Why understanding how to best support your customer at every stage of their repair is crucial for success

How well do you know your customer’s journey from the moment they damage their device to their departure from your shop, repaired phone in hand? Today’s consumer is savvy and expects a high level of service that begins well before you meet them face to face. If you’re missing the mark at any of these touchpoints, you risk being outdone by your competitors. In this session, we’ll walk through the 8 common stages your customer goes through when seeking repair services and how you can consistently deliver an exceptional experience, earn additional revenue, and set your business up for long-term growth by utilizing an integrated technology approach.



Stacy Hamer, VP of Wireless

Stacy oversees iQmetrix’s flagship product, RQ, which powers 19,000+ wireless retailers and repair shops. With over 15 years of experience helping clients achieve incredible growth, Stacy has personally seen hundreds of businesses through the process of implementing best practices for strengthening their operations in a competitive wireless market.